Vue Lite Series Limited Warranty Overview
Vigo Technologies Inc ("Vigo", "Vue", "We") warrants that all genuine Vue Lite smart glasses products, optical frames, and charging accessories shall be free from defects in materials and technical workmanship for a period of ONE (1) YEAR from the date of original retail purchase ("Warranty Period"). This guarantee applies to all standard optical frames used in compliance with official product manuals and operating directives.
Should a hardware or acoustic module manifest a genuine operational defect within the designated Warranty Period, Vigo Technologies will, at its discretion and in compliance with international consumer protection laws:
- Repair the Product: Utilize new or factory-certified refurbished replacement components to restore full functionality.
- Replace the Unit: Exchange the frame with a brand-new or functionally equivalent unit of identical specifications.
- Refund Option: Provide a store credit or original transaction refund under specific contractual distribution agreements.
Series Warranty Breakdown & Component Coverage
To ensure complete transparency for optical partners, wholesalers, and retail buyers, warranty terms are divided by individual product series and components:
Vue Lite Series
- • Frame & Temples: 1-Year Limited Warranty
- • Micro-Speakers & Audio: 1-Year Limited Warranty
- • Bluetooth & Touch IC: 1-Year Limited Warranty
- • Charging Cable & Case: 1-Year Limited Warranty
Vue Pro Series
- • Prescription & Sun Lenses: 1-Year Warranty
- • Electronics & PCBA: 6-Month Coverage
- • Plastic & Mechanical Hinges: 2-Month Coverage
- • Paid Replacement Units: 3-Month Warranty
International RMA Claims & Return Workflow
Global procurement partners and individual buyers must adhere to our standardized Return Material Authorization (RMA) workflow to verify defect eligibility prior to shipping hardware back to our logistics hubs:
1 RMA Verification Request
Submit proof of purchase, serial number, and a detailed diagnostic description to our international support desk.
2 RMA Authorization & Shipping
Upon authorization, an official RMA tracking documentation number is generated alongside warehouse shipping details.
3 Inspection & Replacement Dispatch
Technical evaluation is conducted by our engineering team, followed by immediate component repair or unit replacement dispatch.
Warranty Exclusions & Operational Boundaries
This warranty policy does not cover damage resulting from accidental drops, unauthorized disassembly, custom structural modifications, submersion beyond IPX5 water-resistance ratings, exposure to extreme heat, or non-compliance with product guidance documentation.
Replacement units issued under free warranty coverage inherit the remaining duration of the original purchase date. Paid replacement components carry an independent 6-month limited warranty starting from the date of replacement payment processing.
Need Wholesale or Technical Support?
Contact our San Francisco engineering headquarters and global customer care team for warranty validation, RMA assistance, or bulk distribution inquiries.
