Privacy Policy

Global Privacy & Data Security Safeguards

At Vigo Technologies Inc., operating as Vue Smart Glasses ("Vue", "we", "us", or "our"), protecting the security and privacy of our global wearers, B2B optical partners, and commercial procurement clients is core to our engineering philosophy. As a manufacturer of integrated smart eyewear, we uphold strict physical, firmware, and cloud data isolation standards.

1. Scope of Data Collection

1.1 Information You Voluntarily Provide

When placing retail or enterprise volume orders, registering smart frames on the Vue companion application, or submitting optical configurations, we collect:

• Identity & Business Contact Data: Name, corporate email address, shipping destination, phone number, and tax/company registration identifiers for commercial procurement.
• Optical & Prescription Records: Single vision or progressive prescriptions, Pupillary Distance (PD), lens index specifications, and optical coating choices necessary for precision lens cutting.
• Billing & Financial Information: Payment instrumentation records handled via PCI-DSS Level 1 certified processors. Full card details are never stored on Vue servers.

1.2 Automated Device & Telemetry Data

To optimize firmware updates and Bluetooth low-energy connection reliability across iOS and Android ecosystems, our system automatically processes:

• Hardware Status & Diagnostics: Battery life metrics, Bluetooth pairing status, touch control gesture counts, and firmware versioning.
• Mobile App Interaction Data: Operating system build, device model identifier, anonymized crash logs, and localized IP address for server routing.

2. Hardware & Sensor Privacy Isolation

Vue smart glasses combine directional micro-speakers, touch sensors, and noise-canceling microphone arrays. We enforce strict hardware-level privacy protections:

• Microphone Operation: The dual-microphone array operates exclusively during active phone calls, user-initiated voice assistant sessions, or explicit voice command triggers. No ambient audio is continuously monitored, recorded, or transmitted to external servers.
• No Camera Capture: Vue Lite and Vue Pro series frames contain zero optical camera hardware, safeguarding workplace privacy in regulated industrial and office settings.
• Local Firmware Processing: Touch sensor gestures (double-tap, hold) are decoded locally on the frame micro-controller without transmitting gesture telemetry to the cloud.

3. Business Purposes for Data Utilization

We process collected data under legitimate legal frameworks including contractual performance, legal compliance, and explicit consent:

• Order Fulfillment & Custom Optics: Precision cutting of prescription lenses and dispatching shipments internationally with custom documentation.
• Firmware & Software Optimization: Pushing wireless firmware enhancements to extend battery performance and optimize beam-forming noise-cancellation protocols.
• Warranty Verification & Technical Support: Authenticating serial numbers to manage our 1-year limited warranty and global replacement program.
• FSA / HSA & Insurance Documentation: Generating itemized medical optical receipts for insurance reimbursement.

4. Enterprise Security & Data Transfers

Vigo Technologies Inc. operates cloud infrastructure compliant with international data governance standards:

• Encryption Standards: All data transmitted between Vue smart glasses, the companion mobile application, and backend servers is encrypted using TLS 1.3 protocol. Stored infrastructure utilizes AES-256 bit encryption at rest.
• Cross-Border Transfer Safeguards: For European Economic Area (EEA) and global clients, cross-border transfers to US servers utilize Standard Contractual Clauses (SCCs) to ensure equivalent GDPR privacy protections.
• Third-Party Non-Disclosure: We contractually prohibit logistics partners, payment gateway providers, and IT service vendors from retaining or sharing data for independent commercial use.

5. Global Regulatory Rights & Data Retention

We honor global data sovereignty laws including GDPR, CCPA/CPRA, and international privacy standards:

• Access & Rectification: Users have the right to request a digital export of their personal or optical profile records at any time.
• Right to Erasure (Deletion): You may request complete deactivation and deletion of your account, app telemetry history, and stored prescription records.
• Retention Thresholds: Transactional accounting records are retained according to statutory tax obligations. Optical prescription data is retained only for the standard warranty lifecycle unless prolonged storage is authorized.