Privacy Policy & Data Security Standards

1. Executive Summary & Enterprise Commitment

At Vigo Technologies Inc., operating as Vue Smart Glasses, maintaining the confidentiality, security, and integrity of corporate customer data, OEM partner specifications, and end-user personal information is a foundational mandate. As a global manufacturer and innovator of open-ear smart eyewear, we adhere strictly to international privacy frameworks including the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA/CPRA).

This policy details our technical and organizational measures regarding data collection, encryption, software interaction, and corporate client privacy across our global sales channels, wholesale procurement programs, mobile applications, and digital interfaces.

2. Scope of Data Collection

We collect only the minimum necessary data required to fulfill commercial B2B orders, provide optical customization services, maintain hardware performance, and deliver software updates.

A. Commercial Procurement & Optical Prescription Information

When B2B distributors, optical laboratories, or enterprise buyers place sample orders, bulk shipments, or custom Rx orders, we process corporate identification and optical specifications, including:

• Corporate contact details (Entity name, business registration number, procurement manager contact info).
• Shipping, customs clearance, and logistics data for commercial delivery.
• Optical prescription data (Sphere, Cylinder, Axis, Pupillary Distance) submitted strictly for precision lens fabrication and quality assurance in certified laboratories.

B. Hardware Telemetry & Application Data

Vue Smart Glasses hardware operates with maximum emphasis on on-device processing. The Vue companion mobile app collects non-personally identifiable diagnostic data to optimize connectivity and battery health:

• Device hardware identifiers (Bluetooth MAC address, firmware revision, battery discharge profiles).
• Touch control configuration settings customized by the user.
• Crash logs and system diagnostics transmitted via secure TLS channels to refine hardware stability.

C. Voice & Microphone Privacy Safeguards

Vue smart glasses feature integrated directional microphones designed exclusively for real-time Bluetooth voice communication and voice assistant triggering. We do not record, store, transmit, or analyze continuous ambient audio or conversational voice data. Voice data is processed instantaneously by the connected host mobile device (iOS/Android) and is governed by the native device operating system's privacy settings.

3. Business Purpose & Legitimate Processing Grounds

Data processing is conducted strictly under lawful bases, primarily for Contractual Performance (executing wholesale contracts and customer orders), Legal Compliance (tax and export trade documentation), and Legitimate Commercial Interests (hardware safety monitoring and product design upgrades).

• Order Execution & Fulfillment: Processing transactions, invoice generation, customs documentation, and logistics tracking.
• Prescription Lens Fabrication: Transmitting Rx parameters to certified optical labs under strict non-disclosure compliance.
• Firmware Maintenance: Delivering Over-the-Air (OTA) updates to ensure Bluetooth compliance and micro-controller stability.
• Corporate Support & RMA Handling: Managing technical service inquiries, warranty validation, and failure analysis for global distributors.

4. Data Encryption, Hardware Security & Third-Party Processors

Vigo Technologies Inc. implements defense-in-depth security architectures to ensure enterprise data remains protected against unauthorized access, disclosure, or alteration.

A. Cryptographic Standards

All data exchanged between Vue digital platforms, mobile companion apps, and cloud servers is encrypted using Industry-Standard AES-256 at rest and TLS 1.3 in transit. Bluetooth communication between frames and mobile devices relies on secure encrypted pairing protocols.

B. Third-Party Service Compliance

We engage vetted enterprise service providers for essential business functions. Every partner undergoes technical security review and executes Data Processing Agreements (DPAs):

• Payment Infrastructure: Enterprise payment gateway solutions operating under PCI-DSS Level 1 certification.
• Global Logistics & Freight: Authorized freight forwarders handling trade documentation in compliance with international customs regulations.
• Cloud Storage & Infrastructure: Tier-4 data center facilities with SOC 2 Type II and ISO 27001 certifications.

5. International Data Transfers & OEM Confidentiality

As an international business headquartered in San Francisco with manufacturing and logistical operations serving North America, Europe, Asia, and the Middle East, data may be transferred cross-border. All transfers outside the European Economic Area (EEA) rely on Standard Contractual Clauses (SCCs) approved by the European Commission.

For custom OEM/ODM clients, brand partners, and optical chains, all proprietary product designs, frame CAD files, custom acoustics profiles, and commercial contract terms are held under binding corporate Non-Disclosure Agreements (NDAs).

6. Data Retention & Commercial Rights

We retain transaction and contract data only as long as necessary to satisfy legal accounting, tax compliance, and multi-year hardware warranty obligations. Commercial clients and individual end-users retain full rights regarding their data under applicable regulations:

• Right to Access & Portability: Request formal disclosure of stored corporate account or transaction history.
• Right to Erasure (Right to be Forgotten): Request permanent deletion of non-essential account and diagnostic records.
• Right to Rectification: Update corporate procurement contacts or billing profiles.

7. Policy Revisions & Compliance Inquiries

Vigo Technologies Inc. periodically updates this policy to reflect evolving global data protection standards, hardware engineering updates, and legal requirements. Material updates are published directly on this official domain.

For formal regulatory communications, enterprise security audits, or data compliance inquiries, commercial partners may contact our corporate Data Protection Office at Vigo Technologies Inc., 479 Jessie St, San Francisco, CA 94103, USA.